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| Education |
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Bachelor of Science, Information Systems. |
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University of Utah, expected graduation 2010.
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Associate of Science, General Education. |
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Salt Lake Community College, 2006.
Courses focused on business and information systems. |
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| Professional Training and
Certifications |
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CompTIA A+ certification. |
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Demonstrated profeciency in building, upgrading, and repairing PCs. |
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Global Knowledge TCP/IP training course. |
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Acquired training in setting up, configuring, and troubleshooting TCP/IP networks. |
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| Awards and Service |
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- Certificate of Appreciation from the White House Communications Agency.
[View]
- Letter of Commendation from the CEO of SMG (Reliant Park / Astrodome).
[View]
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| Professional
Experience |
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Telecom / IT
Salt Palace Convention Center (2003 - Present) |
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- Installed and maintained data and telecommunication cable systems throughout the convention center using fiber-optic, UTP, STP, and coaxial cable.
- Installed and maintained network and telephone systems for some of the largest conventions in the United States, including: American Legion, Novell Brainshare, Outdoor Retailer, Rotary International, and Veterans of Foreign Wars.
- Developed networking solutions for convention exhibitors. These services included networking several devices in a single booth, providing fiber-optic links to other areas of the convention center or other booths, setting up speaker-ready services with private networks, and providing public internet cafés.
- Provided technical support, customer service, issue resolution, and computer troubleshooting for individual convention exhibitors.
- Incorporated both secure and standard telephone systems for the White House and CNN during two presidential visits to Salt Lake City.
- Traveled to Houston to assist the Reliant Park IT team with telecommunications and networking for Hurricane Katrina refugees.
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Advanced Technical Support Escalations
Microsoft Network Internet service (1999 - 2003) |
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- Identified and resolved DSL and dial-up connectivity issues for MSN Internet access subscribers.
- Devised innovative ways to resolve customer issues over the telephone.
- Assisted other technicians in resolving complicated and irregular issues.
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| Additional Skills |
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- Comprehensive knowledge of Microsoft and Apple operating systems.
- Experience in Microsoft Office, and other software suites.
- Working knowledge of website design and HTML.
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- Fundamental knowledge of Nortel Option 81C PBX.
- Proven troubleshooting, problem-solving, and analytical thinking skills.
- Expertise in written communication.
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